Our Services

At Xerographic Document Solutions, you can always count on the highest standards in service

excellence, reliability, and proficiency from us. As a 3-time Pro-Tech Service award recipient,

we set high standards for our technical service representatives and insist on professional,

reliable, and maximum service each and every time. When you need service, we promise to have

a technician on-site in an average of 4 hours or less. We want you to feel comfortable with your

equipment and will provide product training as needed. We believe that personal, one-to-one

service is the way to help businesses reach peak efficiency, productivity, and satisfaction. It

is through these principles that allow us to provide the prompt, knowledgeable service our

customers rely on.

From the skills of our service personnel to the systems that keep your equipment operating at

the highest level of productivity, we are committed to adding new technologies to maximize your

product investment. One of the new technologies we have added to our service offering is

FleetView, a remote monitoring software program designed to continuously monitor your office

devices from our service desk. With FleetView, all of your printers, copiers, fax machines, and

other multi-function machines can be tracked on consumable levels, performance, maintenance

flags, and meter readings.

FleetView Highlights:
Five minute software installation
No hardware to install
Automate meter reads, service alerts, maintenance flags and more
Order supplies online
Supports devices from all leading vendors
Secure data transfers, HIPAA compliant

“We feel FleetView is a crucial asset to our service organization as it brings added protection to

your environment and helps to avoid emergency situations while increasing your uptime and

efficiency.” - Rich and Bob